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These general conditions constitute a distance selling contract, defining the rights and obligations of the company TAFF BV, carrying out its activity under the Hello Straw brand, and of the customer within the framework of the sale of the products referenced on the hellostraw-shop site. .

For any question or complaint relating to the products, his order, his personal data, the right of withdrawal, the application of the product warranty, the customer can contact the company at the following coordinates:

Taff BV, Blaak 520, 3011 TA Rotterdam, The Netherlands, Trade Register 05087009, Intercommunity VAT No: NL818612228B03.

All the content of the hellostraw-shop site (illustrations, texts, labels, brands, images, videos) is the property of hellostraw-shop. Any complete or partial reproduction of this site is prohibited, unless TAFF BV gives its express and prior authorization. TAFF BV does not authorize the creation of hypertext links without express prior consent.

Article 1, General provisions

These conditions are concluded between the company TAFF BV, hereinafter referred to as hellostraw-shop, and persons wishing to make a purchase via the hellostraw-shop website.p.

Customers are professional or consumer customers. Certain stipulations hereof will be applicable exclusively to professional customers or conversely to consumer customers. In this regard, professional customers undertake to indicate their professional capacity when placing their order, hellostraw-shop reserving the right to cancel the order in the event of the professional customer's failure to comply with this obligation.

The fact of placing an order implies the customer's full and unreserved acceptance of the general conditions of sale set out below, to the exclusion of all other documents such as customer impressions, prospectuses, promotional catalogs, issued by hellostraw-shop and which are only indicative. In this regard, the validation of the order confirms the full and complete acceptance of these conditions by the customer.

In any case, hellostraw-shop reserves the right not to meet any customer request which would be exorbitant or derogatory to its general conditions.

The fact that hellostraw-shop does not avail itself at a given time of one of these conditions cannot be interpreted as a waiver of the right to avail itself subsequently of any of the said conditions. The cancellation of a clause of these general conditions will not affect the validity of the general conditions as a whole.

Article 2, Products

Hellostraw-shop takes the greatest care in putting online information relating to the essential characteristics of the products, in particular by means of technical descriptions from its partners and suppliers and photographs illustrating the products. The editorial data (photographs, texts, graphics, technical files, descriptions) come for the most part from documentation produced by the manufacturers or constructors, reproduced under their control and with their agreement.

In this regard, hellostraw-shop undertakes to respond to any additional request for product information. In any event, hellostraw-shop cannot be held liable for any changes or errors concerning the description of the characteristics of the product purchased, unless however the essential characteristics of the product are affected.

Article 3, Right to purchase

The customer declares to have the capacity to conclude this contract, that is to say to have the legal majority and not to be under guardianship or guardianship.

The customer will place an order in accordance with the instructions given to him on the site. He undertakes to complete the order, making sure to provide the necessary complete and exact information. In any case, the customer is responsible for the information entered when ordering. In the event of an error in the recipient's wording (name, address, etc.), hellostraw-shop cannot be held responsible for delays caused in the delivery of products. The cost of returning the products will be borne by TAFF BV. As a reminder, the steps to conclude the sale on the hellostraw-shop site are as follows:

  • The customer chooses his products by clicking on the tab "Add to Cart" and then "Proceed to payment" .
  • The next page allows the customer to choose "Express payment" or provide their personal details and the delivery address for their order. Validation with"Continue to expedition".
  • The next page displays the cart with the shipping costs. By clicking on the tab "Continue to payment" the customer can select the method of payment and enter the billing address and the delivery address.
  • With the tab "Pay now" the customer confirms his order definitively after having expressly accepted these general conditions of sale by checking the box provided for this purpose.

 All transactions are secure and encrypted. Payment of the order by the customer will firmly and definitively formalize the distance selling contract concluded with hellostraw-shop and will be confirmed by email to the customer.

Article 4, the Price and the Payment

The selling prices of the products mentioned on hellostraw-shop are indicated excluding VAT and excluding delivery costs. The delivery costs can be calculated by the customer as and when his selection of products and shipping area.péedition.

Their amount is in any case indicated at the end of the online order, before its validation. The price invoiced to the customer is the price specified on the order confirmation including the price of the products excluding tax and including tax to which is added the price of transport.

Hellostraw-shop reserves the right to modify its selling prices at any time. However, no modification subsequent to the order taking can be applied. The price applicable to the products ordered is that appearing on the site on the day of the order.

Orders are payable in euros, in full and in cash.

The payment methods offered are:

  • The bank card (American Express, Maestro, Mastercard and VISA). The amount of the order will be debited at the time of shipment of the package or within a maximum period of 10 days.
  • PayPal, the amount of the order will be debited on the day of the order.
  • iDEAL or Bancontact: payment method for the Netherlands and Belgium.
  • Bank deposit / wire transfer. The order is only processed on the date of receipt of the transfer to the company's account.

Article 5, Product availability

The products are offered for sale within the limits of available stocks and supply possibilities from hellostraw-shop suppliers. Product availability will be definitively confirmed upon confirmation of shipment of the order, which will be sent to the customer by email.

In the event that one of the products ordered is not available during the preparation of the customer's order, hellostraw-shop undertakes to contact the customer by email within 7 days from the date of his order in order to indicate to him in which deadlines this product could be delivered if necessary.

If it is not possible to supply a product, the customer will be offered to use another product of equivalent quality, characteristics and price or to cancel their order. In the event of cancellation of the order of the product concerned by the customer, the refund of the unavailable product will be made no later than 14 days following receipt of the sums paid by the customer. Reimbursement is made exclusively by bank transfer.

Article 6, Delivery and receipt of order

Hellostraw-shop products are offered for sale for online purchases shipped to Europe and Great Britain. Hellostraw-shop thus reserves the right to refuse any order for which the delivery address is not located in the above territory.

Delivery is made to the address mentioned by the customer in the delivery form. This is done at the entrance to a client's home if it is a house, or in the hall of the building if the client lives in an apartment. The carrier is not required to deliver the customer inside the customer's home. It is accompanied by the invoice for the products.

The customer can at any time follow the processing of his order on the site under the heading my account.».

Delivery is deemed to have been made by hellostraw-shop upon delivery of the products ordered by the carrier to the customer. The transport will be carried out by an independent transport company. The customer agrees to sign the delivery slip for the products. If the customer is absent during delivery, this customer has 15 working days to collect the package from the transport company used to send the order to the customer. If this period is exceeded, the package will be returned to the shipping company for the package at the customer's expense. It is agreed that a re-shipment of the order will be the responsibility of the customer.

Deliveries are made according to the indicative deadlines listed on the hellostraw-shop site depending on the delivery method chosen from the sending of the email confirming the delivery of said order. In the event of a foreseeable delay in delivery, hellostraw-shop will inform the customer as soon as possible by e-mail and will provide him with an estimate of the additional delivery time. In any event, hellostraw-shop undertakes to deliver the customer within a maximum period of 30 days from the order confirmation. If this deadline is exceeded by more than 7 days and except in cases of force majeure, the consumer customer will have the right to terminate the electronic sales contract concluded with hellostraw-shop by mail. In this case, hellostraw-shop undertakes to reimburse the customer by bank transfer within 14 days of receipt of the letter.

For customers, the deadlines are given as an indication depending on the possibilities of supply and transport of hellostraw-shop, unless expressly agreed on firm dates and times provided between hellostraw-shop and the customer in writing. In any event, hellostraw-shop. will endeavor to meet the delivery times mentioned when registering the professional customer's order. In the absence of such a commitment, time overruns cannot give rise to damages, withholding or cancellation of orders in progress. Hellostraw-shop is authorized to make total or partial deliveries. In the event of temporary or permanent unavailability of the products ordered, in particular due to the failure of a supplier, hellostraw-shop will notify the customer as soon as possible and will specify in particular the date on which the order will, if applicable, be liable to expire. to be honored.

It is the customer's responsibility to check the condition of the packaging and products and the number of products upon receipt.

In all cases, it is up to the customer in the event of dispute, deterioration of the product during transport, damage, missing or late, to make clear and precise reservations on the delivery or receipt document from the carrier, and to notify the carrier by registered letter with acknowledgment of receipt of his reasoned protest within three days, not including public holidays, following receipt of the products.

Without prejudice to the arrangements to be made vis-à-vis the carrier, complaints about apparent defects or non-conformity of the product delivered must be made to hellostraw-shop in writing within 3 days from the date of delivery or of product availability. It will be up to the customer to provide any justification as to the reality of the defects or anomalies noted in particular by sending to hellostraw-shop a photocopy of the letter of reservation addressed to the carrier and a photocopy of the delivery slip mentioning the reservations. He must leave hellostraw-shop any facility to proceed to the observation of these defects. After this period, no amicable or legal complaint from the professional client can be accepted.

CAUTION: If the customer accepts the package without verification or reservation, it will be considered undamaged and no recourse can be initiated thereafter.

In any event, hellostraw-shop cannot be held responsible for any delay or failure to deliver due to force majeure or fault on the part of the customer.

Article 7, Withdrawal period for customers

Pursuant to article L121-20 of the Consumer Code, the customer has a withdrawal period of 14 clear days from the date of receipt of the products ordered.

The customer must return the products, to the same address, within the withdrawal period, in their original packaging, unused and in perfect condition, without any trace or mark, with all accessories (including instructions) and any gifts offered. He must return the product with a duplicate of the invoice as well as the RIGHT OF RETURN duly done. The cost of returning the products will be borne by the customer. If all the conditions required for the return of the products are not respected, hellostraw-shop may deduct from the sums to be reimbursed, if applicable, a share of the sale price corresponding to the sale price of the missing products, as well as '' repair, replacement and / or overhaul of potentially degraded products.

Refunds will be made in the absence of agreement with the customer, using the same means of payment as that used by the latter when ordering.

Hellostraw-shop undertakes to reimburse the consumer customer within 14 days of receipt of the registered letter AR specifying the consumer customer's desire to withdraw.

However, hellostraw-shop reserves the right to defer reimbursement until the product has been collected or until the consumer has provided proof of shipment thereof.

Article 8, Obligations of the client

The use of the product will be carried out under the responsibility of the customer.

Hellostraw-shop recommends that the customer use the product ordered while respecting the safety instructions and recommendations for use specified on the product description on the hellostraw-shop site, on the product packaging and on any explanatory leaflet. .

Under these conditions, the customer is required to ensure that the product is kept in good condition, to use it for its intended purpose, in particular by respecting the instructions given by the manufacturer.

Hellostraw-shop can in no way be responsible for defects and deterioration of the products delivered resulting from abnormal or non-compliant storage, conservation and use conditions after the delivery of these products.

Article 9, Liability

The customer must leave hellostraw-shop any facility to proceed to the observation of these defects or anomalies.

In the event of a defect found, the products concerned may be returned to hellostraw-shop. No return will be accepted for any reason whatsoever, without the prior written consent of hellostraw-shop. Products deemed contradictory to be defective or non-compliant by customers will be reimbursed by a replacement of their choice or by a bank transfer from hellostraw-shop. Any return costs are the responsibility of TAFF BV.

When hellostraw-shop's liability is incurred as a result of a fault on its part, the amount of damages that hellostraw-shop may be required to pay under the aforementioned conditions is in any event limited to the amount of the ordered.

Hellostraw-shop is not responsible for any damage to life, body and health.

In any case, hellostraw-shop declines all responsibility due in particular to:

  • Normal wear and tear of its products
  • Damage or accidents resulting from negligence, lack of supervision or maintenance or improper use
  • Damage resulting from modifications, additions or repairs to the product
  • Damage resulting from a breach of the recommendations for the use of the products mentioned on the product description

In the event of an event of force majeure, fortuitous event or external cause, in particular due to fires, floods, total or partial strikes, business closures, obstacles to movement, deliberate damage, theft, changes in regulations , impossibility of being supplied with raw materials, energy supply disruptions, attacks, malfunction or interruptions of the electricity or telecommunications networks, hellostraw-shop will be automatically and without compensation released from its obligation to deliver and from the date of the date of occurrence of the events and undertakes to notify the customer as soon as possible..

In this regard, hellostraw-shop will inform the customer as soon as possible by any means of the event of force majeure making it impossible to fulfill its obligations.

Hellostraw-shop can not be held responsible for damage, temporary or permanent, caused to the customer's computer system or for any loss or damage that may be suffered, in particular as a result of accessing or browsing the hellostraw-shop site.

The transmission of data via the Internet can lead to the appearance of errors and / or the fact that the site is not always available. Consequently, hellostraw-shop cannot be held responsible for the availability and interruption of the online service.

Articles 10, After-Sales Service and Guarantee

Except in the case of legal guarantees or manufacturers' guarantees, the products marketed by hellostraw-shop can be guaranteed for a period of one year according to the indications given in the product description. The guarantee is implemented in accordance with the return procedure specified in the section After-sales service and warranty. The warranty runs from the date of receipt of the product by the customer. The warranty is limited to exchange, refund or repair. The warranty is excluded in the event of normal wear or deterioration caused by improper use or improper use, in particular in the event of connection error, overvoltages, mechanical damage, fall, lack of maintenance. .

It is recalled that hellostraw-shop cannot be held responsible in the event of the manufacturer's refusal to apply its guarantee for legitimate reasons.

To be able to benefit from the product warranty, you are asked to keep the purchase invoice and the original packaging.

Article 11, Information technology and freedom

Hellostraw-shop collects, records, changes, uses and transmits personal data of Internet users as part of the execution of orders placed on the site, customer relations, advice and customer services as well as for the preservation of the commercial interests of hellostraw -shop, in particular for proof preservation needs. To the extent that this is necessary for the performance of hellostraw-shop's obligations, the latter transmits personal information to third parties, for example the carrier or the manufacturer.

The customer has the right to access, modify, rectify and delete data concerning him in accordance with the French Data Protection Act N78-17 of January 6, 1978. To exercise this right, all he has to do is send a

The customer can in any case oppose the use of his personal data by deactivating this function in his hellostraw-shop account. The use of personal information for other purposes will only be possible when the customer has given his consent.

By registering on hellostraw-shop, the customer agrees to provide sincere and true information about him. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on the site.

Article 12, use of Cookies

For statistical and display purposes hellostraw-shop informs the customer that cookies record certain information which is stored in the memory of his hard drive. These cookies also allow hellostraw-shop to offer the customer the offers best suited to their needs, based on the products they have already selected during previous visits. These cookies do not contain confidential information about the customer.

Article 13, Packaging and product waste instructions

Follow your community's guidelines for handling packaging waste and product after use. It is strictly forbidden to throw the packaging or the product into the natural environment. Packaging waste or product after use may contain harmful substances with potential effects on the environment or health. By participating in the sorting of waste, the customer will contribute to the preservation of natural resources and the protection of health.

Article 14, applicable law

The hellostraw-shop parties and the consumer Client agree that these conditions and their consequences are subject to French law. The language hereof and of relations between the parties is French.

These General Conditions of Sale between the hellostraw-shop parties and the consumer Client will be executed and interpreted in accordance with French law. In the event of a dispute, the customer will first contact hellostraw-shop for an amicable solution. Otherwise, the French courts will be competent.

The hellostraw-shop parties and the professional client agree that these conditions and their consequences will be the exclusive jurisdiction of the Court of the jurisdiction of the head office of TAFF BV to which it is expressly and in advance attribution of jurisdiction and this even in the event of guarantee or multiple defendants. The language hereof and of professional relations between the parties is French.

In the event of a dispute, the professional client will first contact TAFF BV for an amicable solution. Otherwise, the courts within the jurisdiction of the head office of TAFF BV will be competent.

Article 15, Legal Notice